VMware Carbon Black
STATUS PAGE

All Systems Operational

About This Site

VMware Carbon Black Status Page

Carbon Black Cloud products are hosted in multiple locations. Reference your URL to determine your hosted location.

Carbon Black Cloud - US 1 (https://dashboard.confer.net)
Carbon Black Cloud - US 2 (https://defense.conferdeploy.net/)
Carbon Black Cloud - US 5 (https://defense-prod05.conferdeploy.net/)
Carbon Black Cloud - EU (https://defense-eu.conferdeploy.net/)
Carbon Black Cloud - Japan (https://defense-prodnrt.conferdeploy.net/)

Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

ENDPOINT STANDARD - US 1 ? Operational
Device Services ? Operational
Dashboard ? Operational
Event Processing ? Operational
Notification Services ? Operational
API Services ? Operational
CDC Reputation - Services ? Operational
VMware AppDefense Integration Service ? Operational
Cloud Analysis Service ? Operational
Managed Detection (formerly ThreatSight) ? Operational
ENTERPRISE EDR - US ? Operational
Enterprise EDR Event Processing ? Operational
Enterprise EDR Watchlist Processing ? Operational
Enterprise EDR Watchlist and Reporting ? Operational
Enterprise EDR Search ? Operational
Enterprise EDR UBS ? Operational
ENDPOINT STANDARD - US 2 ? Operational
Dashboard ? Operational
Device Services ? Operational
Event Processing ? Operational
Notification Services ? Operational
API Services ? Operational
CDC Reputation - Services ? Operational
VMware AppDefense Integration Service ? Operational
Cloud Analysis Service ? Operational
Managed Detection (formerly ThreatSight) ? Operational
ENTERPRISE EDR - EU ? Operational
Enterprise EDR Event Processing ? Operational
Enterprise EDR Watchlist Processing ? Operational
Enterprise EDR Watchlist and Reporting ? Operational
Enterprise EDR Search ? Operational
Enterprise EDR UBS ? Operational
ENDPOINT STANDARD - US 5 ? Operational
Dashboard ? Operational
Device Services ? Operational
Event Processing ? Operational
Notification Services ? Operational
API Services ? Operational
CDC Reputation - Services ? Operational
VMware AppDefense Integration Service ? Operational
Cloud Analysis Service ? Operational
Managed Detection (formerly ThreatSight) ? Operational
ENTERPRISE EDR - Japan ? Operational
Enterprise EDR Event Processing ? Operational
Enterprise EDR Watchlist Processing ? Operational
Enterprise EDR Watchlist and Reporting ? Operational
Enterprise EDR Search ? Operational
Enterprise EDR UBS ? Operational
ENDPOINT STANDARD - EU ? Operational
Dashboard ? Operational
Device Services ? Operational
Event Processing ? Operational
Notification Services ? Operational
API Services ? Operational
CDC Reputation - Services ? Operational
Cloud Analysis Service ? Operational
VMware AppDefense Integration Service ? Operational
AUDIT & REMEDIATION - US ? Operational
Audit & Remediation Result Processing ? Operational
Audit & Remediation Public API ? Operational
ENDPOINT STANDARD - Japan ? Operational
Dashboard ? Operational
Device Services ? Operational
Event Processing ? Operational
Notification Services ? Operational
API Services ? Operational
CDC Reputation - Services ? Operational
Cloud Analysis Service ? Operational
VMware AppDefense Integration Service ? Operational
AUDIT & REMEDIATION - EU ? Operational
Audit & Remediation Result Processing ? Operational
Audit & Remediation Public API ? Operational
EVENT FORWARDER - EU ? Operational
Event Forwarder ? Operational
Alert Forwarder ? Operational
AUDIT & REMEDIATION - Japan ? Operational
Audit & Remediation Result Processing ? Operational
Audit & Remediation Public API ? Operational
EVENT FORWARDER - APJ ? Operational
Event Forwarder ? Operational
Alert Forwarder ? Operational
HOSTED EDR ? Operational
Hosted EDR - Diagnostics ? Operational
Hosted EDR - Email service ? Operational
Hosted EDR - YUM repository ? Operational
Hosted EDR Cloud Operational
EVENT FORWARDER - US ? Operational
Event Forwarder ? Operational
Alert Forwarder ? Operational
APP CONTROL ? Operational
CDC Reputation - Diagnostic Upload ? Operational
CDC Reputation - Platform Diagnostic Service ? Operational
CDC Reputation - Services ? Operational
CDC - CB Inspection ? Operational
Workload Protection - US 1 Operational
API Services Operational
Device Services Operational
Event Processing Operational
Appliance Service Operational
Inventory Service Operational
Life Cycle Management Service Operational
Vulnerability Assessment Service Operational
Workload Protection - US 2 Operational
API Services Operational
Appliance Service Operational
Device Services Operational
Event Processing Operational
Inventory Service Operational
Life Cycle Management Service Operational
Vulnerability Assessment Service Operational
Workload Protection - US 5 Operational
API Services Operational
Appliance Service Operational
Device Services Operational
Event Processing Operational
Inventory Service Operational
Life Cycle Management Service Operational
Vulnerability Assessment Service Operational
Workload Protection - EU Operational
API Services Operational
Appliance Service Operational
Device Services Operational
Event Processing Operational
Inventory Service Operational
Life Cycle Management Service Operational
Vulnerability Assessment Service Operational
Workload Protection - APJ Operational
API Services Operational
Appliance Service Operational
Device Services Operational
Event Processing Operational
Inventory Service Operational
Life Cycle Management Service Operational
Vulnerability Assessment Service Operational
Workload Protection - AUS Operational
API Services Operational
Appliance Service Operational
Device Services Operational
Event Processing Operational
Inventory Service Operational
Life Cycle Management Service Operational
Vulnerability Assessment Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 26, 2020

No incidents reported today.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - This incident has been resolved.
Oct 20, 16:46 EDT
Update - We are continuing to monitor for any further issues.
Oct 20, 16:01 EDT
Monitoring - We are continuing to monitor the processing delay.

Next update: 3 hours or upon earlier status change

Thank you for your patience,
VMware Carbon Black
Oct 20, 12:43 EDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 09:13 EDT
Identified - Event data may be delayed on the Investigate page. Your endpoints are still being monitored for activity, but visibility of event data may be temporarily delayed. An update will be provided when processing times have normalized.

Thank you for your patience,
VMware Carbon Black
Oct 20, 08:56 EDT
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Resolved - This incident has been resolved.
Oct 17, 01:08 EDT
Identified - Description: Some customers are experiencing duplicate notification emails in both US 5 and EU environments. The root cause for this has been identified and a fix is being rolled out.

Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected.

Next Update: 60m, or when the fix is deployed.

We thank you for your patience as we resolve the issue.

Carbon Black Team
Oct 17, 00:18 EDT
Oct 16, 2020
Resolved - This incident has been resolved and all backlogged data has been processed.
Oct 16, 16:16 EDT
Monitoring - API Services are fully restored. Notification data is now flowing, with the oldest missed data being sent first. The team will continue to monitor as the backlogged data catches up.
Oct 16, 15:37 EDT
Update - The data re-indexing to avoid data loss continues. Data delivery is expected to resume in 60 to 90 minutes.
Oct 16, 14:27 EDT
Update - We are continuing to work on a fix for this issue.
Oct 16, 13:20 EDT
Update - The fix for this issue is in progress. A data re-index has been initiated so that undelivered data from the outage period will be recovered and delivered properly. During this re-index no SIEM notifications will be delivered, but all missed notifications will be delivered after the mitigation steps have completed.
Oct 16, 12:45 EDT
Identified - Description: SIEM notifications may not be sent from ENDPOINT STANDARD or sent with a delay. The engineering team has identified the problem and is working on remediation.

Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected.

Next Update: 60m

We thank you for your patience as we identify and resolve the issue.

Carbon Black Team


tags: statusalert, cbdalerts, cb defense
Oct 16, 11:55 EDT
Resolved - Normal notification email service has been restored in US 5 and EU.
Oct 16, 08:48 EDT
Update - This issue has been fixed in the EU environment. The fix for US 5 is being deployed now.
Oct 16, 08:30 EDT
Identified - Description: Some customers are experiencing duplicate notification emails in both US 5 and EU environments. The root cause for this has been identified and a fix is being rolled out.

Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected.

Next Update: 60m, or when the fix is deployed.

We thank you for your patience as we resolve the issue.

Carbon Black Team


tags: statusalert, cbdalerts, cb defense
Oct 16, 07:50 EDT
Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.