VMware Carbon Black
STATUS PAGE

All Systems Operational

About This Site

VMware Carbon Black Status Page

Carbon Black Cloud products are hosted in multiple locations. Reference your URL to determine your hosted location.

Carbon Black Cloud - US 1 (https://dashboard.confer.net)
Carbon Black Cloud - US 2 (https://defense.conferdeploy.net/)
Carbon Black Cloud - US 5 (https://defense-prod05.conferdeploy.net/)
Carbon Black Cloud - EU (https://defense-eu.conferdeploy.net/)
Carbon Black Cloud - Japan (https://defense-prodnrt.conferdeploy.net/)

Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

ENDPOINT STANDARD - US 1 ? Operational
Dashboard ? Operational
Device Services ? Operational
Event Processing ? Operational
Notification Services ? Operational
API Services ? Operational
CDC Reputation - Services ? Operational
VMware AppDefense Integration Service ? Operational
Cloud Analysis Service ? Operational
Managed Detection (formerly ThreatSight) ? Operational
ENTERPRISE EDR - US ? Operational
Enterprise EDR Event Processing ? Operational
Enterprise EDR Watchlist Processing ? Operational
Enterprise EDR Watchlist and Reporting ? Operational
Enterprise EDR Search ? Operational
Enterprise EDR UBS ? Operational
ENDPOINT STANDARD - US 2 ? Operational
Dashboard ? Operational
Device Services ? Operational
Event Processing ? Operational
Notification Services ? Operational
API Services ? Operational
CDC Reputation - Services ? Operational
VMware AppDefense Integration Service ? Operational
Cloud Analysis Service ? Operational
Managed Detection (formerly ThreatSight) ? Operational
ENTERPRISE EDR - EU ? Operational
Enterprise EDR Event Processing ? Operational
Enterprise EDR Watchlist Processing ? Operational
Enterprise EDR Watchlist and Reporting ? Operational
Enterprise EDR Search ? Operational
Enterprise EDR UBS ? Operational
ENDPOINT STANDARD - US 5 ? Operational
Dashboard ? Operational
Device Services ? Operational
Event Processing ? Operational
Notification Services ? Operational
API Services ? Operational
CDC Reputation - Services ? Operational
VMware AppDefense Integration Service ? Operational
Cloud Analysis Service ? Operational
Managed Detection (formerly ThreatSight) ? Operational
ENTERPRISE EDR - Japan ? Operational
Enterprise EDR Event Processing ? Operational
Enterprise EDR Watchlist Processing ? Operational
Enterprise EDR Watchlist and Reporting ? Operational
Enterprise EDR Search ? Operational
Enterprise EDR UBS ? Operational
ENDPOINT STANDARD - EU ? Operational
Dashboard ? Operational
Device Services ? Operational
Event Processing ? Operational
Notification Services ? Operational
API Services ? Operational
CDC Reputation - Services ? Operational
Cloud Analysis Service ? Operational
VMware AppDefense Integration Service ? Operational
AUDIT & REMEDIATION - US ? Operational
Audit & Remediation Result Processing ? Operational
Audit & Remediation Public API ? Operational
ENDPOINT STANDARD - Japan ? Operational
Dashboard ? Operational
Device Services ? Operational
Event Processing ? Operational
Notification Services ? Operational
API Services ? Operational
CDC Reputation - Services ? Operational
Cloud Analysis Service ? Operational
VMware AppDefense Integration Service ? Operational
AUDIT & REMEDIATION - EU ? Operational
Audit & Remediation Result Processing ? Operational
Audit & Remediation Public API ? Operational
EVENT FORWARDER - EU ? Operational
Event Forwarder ? Operational
AUDIT & REMEDIATION - Japan ? Operational
Audit & Remediation Result Processing ? Operational
Audit & Remediation Public API ? Operational
EVENT FORWARDER - APJ ? Operational
Event Forwarder ? Operational
HOSTED EDR ? Operational
Hosted EDR - Diagnostics ? Operational
Hosted EDR - Email service ? Operational
Hosted EDR - YUM repository ? Operational
Hosted EDR Cloud Operational
EVENT FORWARDER - US ? Operational
Event Forwarder ? Operational
APP CONTROL ? Operational
CDC Reputation - Diagnostic Upload ? Operational
CDC Reputation - Platform Diagnostic Service ? Operational
CDC Reputation - Services ? Operational
CDC - CB Inspection ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 3, 2020
Resolved - This incident has been resolved.
Aug 3, 07:04 EDT
Update - We are continuing to monitor for any further issues.
Aug 3, 05:54 EDT
Monitoring - We have identified the issue and are currently monitoring the solution. Timeouts are decreasing.

We thank you for your patience as we identify and resolve the issue.
We are working diligently to restore the service back to normal performance.

Current Security Impact: Some customers are experiencing a timeout when performing searches on the Investigate page.

Next Update: 60 minutes or status change
Aug 3, 04:24 EDT
Investigating - We are currently investigating an issue affecting Enterprise EDR - US.

We thank you for your patience as we identify and resolve the issue.
We are working diligently to restore the service back to normal performance.

Current Security Impact: Some customers are experiencing a timeout when performing searches on the Investigate page.

Next Update: 60 minutes or status change
Aug 3, 03:34 EDT
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020
Resolved - This incident has been resolved.
Jul 31, 12:34 EDT
Investigating - Description: ENDPOINT STANDARD - US 5 login may be unavailable; Alert Triage Page for may be unavailable for some customers.

Next Update: 60m

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

Carbon Black Team


tags: statusalert, cbdalerts, cb defense
Jul 31, 12:20 EDT
Jul 30, 2020

No incidents reported.

Jul 29, 2020
Resolved - This incident has been resolved.
Jul 29, 23:09 EDT
Update - We have identified the issue and are currently monitoring the solution. Timeouts are still occuring.

We thank you for your patience as we identify and resolve the issue.
We are working diligently to restore the service back to normal performance.

Current Security Impact: Some customers are experiencing a timeout when performing searches on the Investigate page.

Next Update: 60 minutes or status change
Jul 29, 20:35 EDT
Update - We are continuing to monitor for any further issues.
Jul 29, 20:35 EDT
Update - We are continuing to monitor for any further issues.
Jul 29, 20:34 EDT
Monitoring - We have identified the issue and are currently monitoring the solution. Timeouts are decreasing.

We thank you for your patience as we identify and resolve the issue.
We are working diligently to restore the service back to normal performance.

Current Security Impact: Some customers are experiencing a timeout when performing searches on the Investigate page.

Next Update: 60 minutes or status change
Jul 29, 15:37 EDT
Update - We are continuing to investigate this issue.
Jul 29, 15:35 EDT
Investigating - We are currently investigating an issue affecting Enterprise EDR - US.

We thank you for your patience as we identify and resolve the issue.
We are working diligently to restore the service back to normal performance.

Current Security Impact: Some customers are experiencing a timeout when performing searches on the Investigate page.

Next Update: 60 minutes or status change
Jul 29, 14:38 EDT
Resolved - This incident has been resolved.
Jul 29, 18:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 18:07 EDT
Identified - We have identified the issue and are actively working on a remediation.

Next Update: 60m

We thank you for patience.

Carbon Black Team
Jul 29, 17:57 EDT
Update - We are continuing to investigate this issue.
Jul 29, 17:42 EDT
Investigating - Description: ENDPOINT STANDARD Backend may take longer than normal to process latest events uploaded from an endpoint by ENDPOINT STANDARD Sensor. Events and/or Alerts in ENDPOINT STANDARD Dashboard may populate with a delay.

Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.

Next Update: 60m

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

Carbon Black Team
Jul 29, 17:41 EDT
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020
Resolved - The repopulation of alerts has completed. Thank you for your patience.
Jul 25, 01:22 EDT
Update - Our processing is continuing to run and could take up to 12 more hours to complete. We thank you for your patience. If it completes before this we will update this message at that time.
Jul 24, 16:07 EDT
Update - Our processing is expected to complete within 48 hours. If it completes before this we will update this message at that time.
Jul 22, 17:59 EDT
Update - We are continuing to monitor the repopulation of the 1% of Alerts from 7/14/20 at 7:30 AM PDT to 7/21/20 1:30 PM PDT which were affected by this incident. Currently, the ALERT FORWARDER is processing incoming alerts with no delay.

Next Update: 1 hour or upon earlier status change
Jul 22, 16:57 EDT
Update - We are continuing to monitor the repopulation of the 1% of Alerts from 7/14/20 at 7:30 AM PDT to 7/21/20 1:30 PM PDT which were affected by this incident. Currently, the ALERT FORWARDER is processing incoming alerts with no delay.

Next Update: 3 hours or upon earlier status change
Jul 22, 14:06 EDT
Update - We are monitoring the repopulation of the 1% of Alerts from 7/14/20 at 7:30 AM PDT to 7/21/20 1:30 PM PDT which were affected by this incident. Currently, the ALERT FORWARDER is processing incoming alerts with no delay.

Next Update: 3 hours or upon earlier status change
Jul 22, 09:35 EDT
Monitoring - ALERT FORWARDER may take longer than normal to report some alerts uploaded from an endpoint by ENDPOINT STANDARD and ENTERPRISE EDR Sensors. 1% of Alerts from 7/14/20 at 7:30 AM PDT to 7/21/20 1:30 PM PDT are affected and we are working to repopulate those alerts in the ALERT FORWARDER. The ALERT FORWARDER is currently processing incoming alerts with no delay.

Security Impact: Capabilities of ENDPOINT STANDARD and ENTERPRISE EDR are unaffected. Visibility of events and alerts related to Prevention and Detection are unaffected in the dashboard. Repopulating the missing alerts in ALERT FORWARDER, may take up to 24 hours.

Next Update: 12 hours.

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

Carbon Black Team
Jul 21, 20:30 EDT
Jul 24, 2020
Jul 23, 2020

No incidents reported.

Jul 22, 2020
Jul 21, 2020
Jul 20, 2020

No incidents reported.