VMware Carbon Black
STATUS PAGE

Update - VMware Carbon Black Engineering teams are monitoring the progress of the applied fix. More updates will be provided in the next 2 hours or as soon as more information is available.
Sep 28, 2023 - 12:57 EDT
Identified - VMware Engineering teams have identified the issue and applied a fix to mitigate it. We are observing improvement and recovery of the services. More updates will be provided in the next 1 hour or as soon as more information is available.
Sep 28, 2023 - 11:51 EDT
Investigating - Description: ENDPOINT STANDARD Backend may take longer than normal to process latest events uploaded from an endpoint by ENDPOINT STANDARD Sensor. Events and/or Alerts in ENDPOINT STANDARD Dashboard may populate with a delay.

Security Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Sep 28, 2023 - 10:49 EDT

About This Site

VMware Carbon Black Status Page

Carbon Black Cloud products are hosted in multiple locations. Reference your URL to determine your hosted location.

Carbon Black Cloud - US 1 (https://dashboard.confer.net)
Carbon Black Cloud - US 2 (https://defense.conferdeploy.net/)
Carbon Black Cloud - US 5 (https://defense-prod05.conferdeploy.net/)
Carbon Black Cloud - EU (https://defense-eu.conferdeploy.net/)
Carbon Black Cloud - Japan (https://defense-prodnrt.conferdeploy.net/)
Carbon Black Cloud - SYD (https://defense-prodsyd.conferdeploy.net/)
Carbon Black Cloud - UK (https://console.cloud.vmware.com/)

Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

ENDPOINT STANDARD / PREVENTION - US 1
Operational
Dashboard
Operational
Device Services
Operational
Event Processing
Operational
Notification Services
Operational
API Services
Operational
CDC Reputation - Services
Operational
VMware AppDefense Integration Service
Operational
Cloud Analysis Service
Operational
Content Delivery Services
Operational
Managed Detection - Endpoint Standard Only
Operational
ENDPOINT STANDARD / PREVENTION - US 2
Operational
Dashboard
Operational
Device Services
Operational
Event Processing
Operational
Notification Services
Operational
API Services
Operational
CDC Reputation - Services
Operational
VMware AppDefense Integration Service
Operational
Cloud Analysis Service
Operational
Managed Detection - Endpoint Standard Only
Operational
Content Delivery Services
Operational
ENDPOINT STANDARD / PREVENTION - US 5
Operational
Dashboard
Operational
Device Services
Operational
Event Processing
Operational
Notification Services
Operational
API Services
Operational
CDC Reputation - Services
Operational
VMware AppDefense Integration Service
Operational
Cloud Analysis Service
Operational
Content Delivery Services
Operational
Managed Detection - Endpoint Standard Only
Operational
ENDPOINT STANDARD / PREVENTION - EU
Degraded Performance
Dashboard
Operational
Device Services
Operational
Event Processing
Degraded Performance
Notification Services
Operational
API Services
Operational
CDC Reputation - Services
Operational
Cloud Analysis Service
Operational
VMware AppDefense Integration Service
Operational
Content Delivery Services
Operational
ENDPOINT STANDARD / PREVENTION - JAPAN
Operational
Dashboard
Operational
Device Services
Operational
Event Processing
Operational
Notification Services
Operational
API Services
Operational
CDC Reputation - Services
Operational
Cloud Analysis Service
Operational
VMware AppDefense Integration Service
Operational
Content Delivery Services
Operational
ENDPOINT STANDARD / PREVENTION - SYD Operational
Device Services
Operational
Dashboard
Operational
Event Processing
Operational
Notification Services
Operational
API Services
Operational
CDC Reputation - Services
Operational
VMware AppDefense Integration Service
Operational
Cloud Analysis Service
Operational
Managed Detection - Endpoint Standard Only
Operational
Content Delivery Services
Operational
ENDPOINT STANDARD / PREVENTION - UK Operational
Dashboard
Operational
Device Services
Operational
Event Processing
Operational
Notification Services
Operational
API Services
Operational
CDC Reputation - Services
Operational
VMware AppDefense Integration Service
Operational
Cloud Analysis Service
Operational
Content Delivery Services
Operational
ENTERPRISE EDR - US
Operational
Enterprise EDR Event Processing
Operational
Enterprise EDR Watchlist Processing
Operational
Enterprise EDR Watchlist and Reporting
Operational
Enterprise EDR Search
Operational
Enterprise EDR UBS
Operational
Enterprise EDR Event Ingestion
Operational
ENTERPRISE EDR - EU
Degraded Performance
Enterprise EDR Event Processing
Degraded Performance
Enterprise EDR Watchlist Processing
Operational
Enterprise EDR Watchlist and Reporting
Operational
Enterprise EDR Search
Operational
Enterprise EDR UBS
Operational
Enterprise EDR Event Ingestion
Operational
ENTERPRISE EDR - Japan
Operational
Enterprise EDR Event Processing
Operational
Enterprise EDR Watchlist Processing
Operational
Enterprise EDR Watchlist and Reporting
Operational
Enterprise EDR Search
Operational
Enterprise EDR UBS
Operational
Enterprise EDR Event Ingestion
Operational
ENTERPRISE EDR - SYD Operational
Enterprise EDR Event Processing
Operational
Enterprise EDR Watchlist Processing
Operational
Enterprise EDR Watchlist and Reporting
Operational
Enterprise EDR Search
Operational
Enterprise EDR UBS
Operational
Enterprise EDR Event Ingestion
Operational
ENTERPRISE EDR - UK Operational
Enterprise EDR Event Processing
Operational
Enterprise EDR Watchlist Processing
Operational
Enterprise EDR Watchlist and Reporting
Operational
Enterprise EDR Search
Operational
Enterprise EDR UBS
Operational
Enterprise EDR Event Ingestion
Operational
AUDIT & REMEDIATION - US 1
Operational
Audit & Remediation Result Processing
Operational
Audit & Remediation Public API
Operational
Audit & Remediation Live Response
Operational
AUDIT & REMEDIATION - US 2 Operational
Audit & Remediation Result Processing
Operational
Audit & Remediation Public API
Operational
Audit & Remediation Live Response
Operational
AUDIT & REMEDIATION - US 5 Operational
Audit & Remediation Result Processing
Operational
Audit & Remediation Public API
Operational
Audit & Remediation Live Response
Operational
AUDIT & REMEDIATION - UK Operational
Audit & Remediation Result Processing
Operational
Audit & Remediation Public API
Operational
Audit & Remediation Live Response
Operational
AUDIT & REMEDIATION - EU
Operational
Audit & Remediation Result Processing
Operational
Audit & Remediation Public API
Operational
Audit & Remediation Live Response
Operational
AUDIT & REMEDIATION - Japan
Operational
Audit & Remediation Result Processing
Operational
Audit & Remediation Public API
Operational
Audit & Remediation Live Response
Operational
AUDIT & REMEDIATION - SYD Operational
Audit & Remediation Result Processing
Operational
Audit & Remediation Public API
Operational
Audit & Remediation Live Response
Operational
DATA FORWARDER - EU
Operational
Event Forwarder
Operational
Alert Forwarder
Operational
DATA FORWARDER - JAPAN
Operational
Event Forwarder
Operational
Alert Forwarder
Operational
DATA FORWARDER - US
Operational
Event Forwarder
Operational
Alert Forwarder
Operational
DATA FORWARDER - SYD
Operational
Event Forwarder
Operational
Alert Forwarder
Operational
DATA FORWARDER - UK
Operational
Event Forwarder
Operational
Alert Forwarder
Operational
WORKLOAD PROTECTION - US 1
Operational
API Services
Operational
Appliance Service
Operational
Device Services
Operational
Event Processing
Operational
Inventory Service
Operational
Life Cycle Management Service
Operational
Vulnerability Assessment Service Operational
WORKLOAD PROTECTION - US 2
Operational
API Services
Operational
Appliance Service
Operational
Device Services
Operational
Event Processing
Operational
Inventory Service
Operational
Life Cycle Management Service
Operational
Vulnerability Assessment Service Operational
WORKLOAD PROTECTION - US 5
Operational
API Services
Operational
Appliance Service
Operational
Device Services
Operational
Event Processing
Operational
Inventory Service
Operational
Life Cycle Management Service
Operational
Vulnerability Assessment Service Operational
WORKLOAD PROTECTION - EU
Operational
API Services
Operational
Appliance Service
Operational
Device Services
Operational
Event Processing
Operational
Inventory Service
Operational
Life Cycle Management Service
Operational
Vulnerability Assessment Service Operational
WORKLOAD PROTECTION - JAPAN
Operational
API Services
Operational
Appliance Service
Operational
Device Services
Operational
Event Processing
Operational
Inventory Service
Operational
Life Cycle Management Service
Operational
Vulnerability Assessment Service Operational
WORKLOAD PROTECTION - SYD
Operational
API Services
Operational
Appliance Service
Operational
Device Services
Operational
Event Processing
Operational
Inventory Service
Operational
Life Cycle Management Service
Operational
Vulnerability Assessment Service Operational
WORKLOAD PROTECTION - UK Operational
API Services
Operational
Appliance Service
Operational
Device Services
Operational
Event Processing
Operational
Inventory Service
Operational
Life Cycle Management Service
Operational
Vulnerability Assessment Service Operational
CONTAINER SECURITY - US Operational
Event Processing
Operational
Enforcement (Data-plane) API Services
Operational
State API Services
Operational
Management API Services
Operational
Notification Services
Operational
Setup Wizard
Operational
Image Scanning API Services
Operational
Network Connectivity Map Operational
CONTAINER SECURITY - EU Operational
Event Processing
Operational
Enforcement (Data-plane) API Services
Operational
State API Services
Operational
Management API Services
Operational
Notification Services
Operational
Setup Wizard
Operational
Image Scanning API Services
Operational
Network Connectivity Map Operational
CONTAINER SECURITY - JAPAN Operational
Event Processing
Operational
Enforcement (Data-plane) API Services
Operational
State API Services
Operational
Management API Services
Operational
Notification Services
Operational
Setup Wizard
Operational
Image Scanning API Services
Operational
CONTAINER SECURITY - SYD Operational
Event Processing
Operational
Enforcement (Data-plane) API Services
Operational
State API Services
Operational
Management API Services
Operational
Notification Services
Operational
Setup Wizard
Operational
Image Scanning API Services
Operational
Network Connectivity Map Operational
CONTAINER SECURITY - UK Operational
Event Processing
Operational
Enforcement (Data-plane) API Services
Operational
State API Services
Operational
Management API Services
Operational
Notification Services
Operational
Setup Wizard
Operational
Image Scanning API Services
Operational
APP CONTROL
Operational
CDC Reputation - Diagnostic Upload
Operational
CDC Reputation - Platform Diagnostic Service
Operational
CDC Reputation - Services
Operational
CDC - CB Inspection
Operational
EDR/H-EDR
Operational
Diagnostics
Operational
Email service
Operational
YUM repository
Operational
Threat Intelligence
Operational
Hosted EDR Event Forwarder
Operational
Hosted EDR Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Description: As part of scheduled infrastructure upgrade, we will be migrating Device Control services.

Customer Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Customers may experience intermittent issues while using Device Control features including updating blocking policy, USB device Approvals etc.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Posted on Sep 28, 2023 - 02:11 EDT
Description: As part of scheduled infrastructure upgrade, we will be migrating Device Control services.

Customer Impact: Prevention capabilities of ENDPOINT STANDARD are unaffected. Customers may experience intermittent issues while using Device Control features including updating blocking policy, USB device Approvals etc.

For any incident updates please visit https://status.carbonblack.com/

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Posted on Sep 28, 2023 - 02:14 EDT
Past Incidents
Sep 28, 2023

Unresolved incident: ENDPOINT STANDARD Event Processing Degraded - EU Region.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Resolved - Services remained stable during the monitoring period and there were no issues reported. This incident is resolved and there will be no further updates.
Sep 21, 14:17 EDT
Monitoring - VMware Engineering teams mitigated the issue and are observing improvement and recovery of the services. However, to ensure stability we will monitor the services for the next 1 hour.
Sep 21, 13:07 EDT
Update - We are continuing to investigate this issue.
Sep 21, 12:37 EDT
Investigating - Description: CARBON BLACK CLOUD AUDIT & REMEDIATION - US Dashboard & Public API - Live Query is currently degraded. Some customers may experience requests returning more slowly than normal or some requests timing out.

Security Impact: Security efficacy is not compromised due to this issue.

Next Update: 60 minutes or upon earlier status change

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Sep 21, 12:27 EDT
Sep 20, 2023
Resolved - VMware Engineering team has applied the fix successfully and the services are operational. This is the final notification for this incident.

Security Impact: Security efficacy is not compromised due to this issue.

Sep 20, 19:20 EDT
Investigating - Description: CARBON BLACK CLOUD AUDIT & REMEDIATION - US Result Processing is currently degraded. Some customer may experience delays in receiving results from queries.

Security Impact Impact: Security efficacy is not compromised due to this issue.

Next Update: 60 minutes or upon earlier status change

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Sep 20, 18:59 EDT
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Resolved - VMware Carbon Black Engineering teams identified the issue and have applied the fix. Services are operational in all environments. This incident is resolved and there will be no further updates
Sep 18, 11:34 EDT
Update - VMware Carbon Black Engineering teams are progressing toward resolving the issue at the earliest. More updates will be provided in the next 1 hour or as soon as more information is available.
Sep 18, 11:07 EDT
Investigating - Description: CARBON BLACK CLOUD AUDIT & REMEDIATION Live Response - EU is currently unavailable. Customers will not be able to connect to the Live Response session and run commands.

Security Impact: Security efficacy is not compromised due to this issue.

Next Update: 60 minutes or upon earlier status change

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance.
We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Sep 18, 10:08 EDT
Sep 17, 2023
Completed - The scheduled maintenance has been completed.
Sep 17, 02:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 EDT
Scheduled - During this maintenance period AUDIT & REMEDIATION - US (Live Query) may be unavailable. However, any AUDIT & REMEDIATION - US (Live Query) data sent to the Carbon Black Cloud backend during the maintenance period will be processed after maintenance completion.

Beginning: 16-Sept-2023, 10:00 PM ET
Ending: 17-Sept-2023, 2:00 AM ET

Thank you,
VMware Carbon Black

Sep 13, 01:02 EDT
Sep 16, 2023
Completed - The scheduled maintenance has been completed.
Sep 16, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:30 EDT
Scheduled - During this maintenance period AUDIT & REMEDIATION - EU (Live Query) may be unavailable. However, any AUDIT & REMEDIATION - EU (Live Query) data sent to the Carbon Black Cloud backend during the maintenance period will be processed after maintenance completion.

Beginning: 15-Sept-2023, 9:30 PM ET
Ending: 16-Sept-2023, 1:30 AM ET

Thank you,
VMware Carbon Black

Sep 13, 00:58 EDT
Sep 15, 2023
Sep 14, 2023

No incidents reported.