Degraded - ENDPOINT STANDARD US2 Event Processing - Cause Identified

Resolved
Resolved

This incident has been resolved.

Monitoring

A fix has been implemented and we are monitoring the results.

Update

We are continuing to work on a fix for this issue.

Update

We are continuing to work on a fix for this issue.

Identified

Description: The Carbon Black Cloud team has identified the cause for event processing degradation and are actively working on a remediation to address the issue. ENDPOINT STANDARD US2 backend may continue to take longer than normal to process the latest events from an ENDPOINT STANDARD Sensor. Events and/or Alerts in ENDPOINT STANDARD US2 Dashboard may continue to populate with a delay.

Security Impact: Prevention capabilities of ENDPOINT STANDARD US2 are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.

Next Update: 60minutes or when a fix is available in impacted environments.

For any incident updates please visit https://status.carbonblack.com/

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

Carbon Black Team

Began at:

Affected components